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CONSUMER COMPLAINT TELEPHONE NUMBERS
FAA’s CONSUMER HOTLINE (1-800-FAA-SURE) is a nationwide, toll-free telephone service provided for citizens with complaints concerning matters within FAA’s purview, such as carry-on baggage, airport security procedures, child safety seats, or user services provided by FAA, including examinations, aircraft certification, and facility operations. Individuals calling the FAA CONSUMER HOTLINE will receive a return call from an FAA official.
FAA’s SAFETY HOTLINE (1-800-255-1111) also provides a nationwide toll-free telephone service. It is intended primarily for those in the aviation industry having specific knowledge of alleged violations of the Federal Aviation Regulations. The identities of callers are held in confidence, protected from disclosure under the provisions of the Freedom of Information Act. Both hotlines operate from 8am to 4pm Eastern time, Monday through Friday, except holidays. Consumers with complaints regarding non-safety related issues (such as bumping, smoking, lost luggage, flight cancellations, unfair and deceptive practices, scheduling, and refunds) are urged to contact the airlines directly. Should the consumer remain dissatisfied with a carrier’s response, he/she may call the Department of Transportation (DOT) CONSUMER HOTLINE (202-366-2220). Consumer Assistance personnel are available Monday through Friday from 8am to 4:30pm Eastern time. During non-business hours a recorded message will advise callers of business hours.
NOISE COMPLAINTS: All numbers listed below are Port Authority numbers. Seattle Area: (206) 433-5393 Denver Area: (303) 342-2380 Portland Area: (503) 335-1070 Salt Lake City Area: (801) 575-2995
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General Information:
ballen@eqgroup.com
Customer Service: maryp@eqgroup.com |