Frequently Asked Billing and Payment Questions

Online payment is available for clients with continental U.S. billing addresses.

To make a one-time payment, select “One-time payment” above. You’ll need your quote number, insured name and or policy #. All are acceptable.

We accept American Express, Discover, Mastercard and Visa.

If you are already enrolled in recurring payments, please do not make an additional single payment; the payment will be made twice.

A hold will be placed on your credit card for the payment amount by the issuing financial institution; funds may be held for 3 – 5 business days.

To ensure payment is received before the due date, please allow 3 – 5 business days for processing.

There will be a hold on any ACH payment, please allow 3 – 5 business days for processing.

Payments made after 5:00 pm (MST) will begin processing the next business day.

Payments may be scheduled up to 30 days in advance of the due date on your billing statement.

If your invoice includes Past Due amounts, those amounts are due immediately.

If you received a cancellation notice: The payment due date is the one listed on the printed notice—not the due date shown on the payment website.

Payments on canceled policies does not guarantee coverage will be reinstated.

To make a payment on a policy pending cancellation, or if you have any questions related to this topic, please contact a billing associate at 1-(800) 874-9191.

We do not accept payments by phone.  Our client’s privacy is our priority. In the current digital era, this measure aids in safeguarding our client’s data. 

If you have any questions, please contact your independent insurance advisor or our billing team: 1-(800) 874-9191.

Please make checks payable to “Allen Financial Insurance Group”.

If you don’t have your remittance envelope, here are mailing instructions:

Regular Mail:

For policyholders in the United States of America.

Allen Financial Insurance Group, Inc.
Receivables Department
13880 N. Northsight Blvd #C109
Scottsdale, AZ 85260